TECHNOLOGY

DoorDash monitors abusive interactions with AI
DoorDash is using artificial intelligence (AI) to detect drivers or customers who conduct inappropriate in-app conversations.
Macy's names new head of media network
Michael Krans will lead the department retailer’s in-house media publisher following his most recent role at Walmart Connect.

Sponsored

A Dual Purpose, Split Killer, Conversion Driving Machine

Today’s retailers want aggressive and accurate estimated delivery dates (EDDs) to drive customer experience and conversion.
EXCLUSIVE: Curacao personalizes marketing with AI

A West Coast department store chain takes a customer-focused approach across channels.
Domino’s unifies enterprise data management

Domino’s is ensuring all its disparate data is distributed through the proper pipelines to provide insights.
Lowe’s plans seasonal inventory with AI

Lowe’s Companies Inc. is partnering with a consulting firm and a provider of AI-based merchandising technology to enhance inventory planning.
PetSmart reportedly responds to ongoing cyberattack

PetSmart is reportedly taking steps to counteract a current effort to steal customer information.
Urban Value Corner Store opens autonomous stores in luxury buildings

A Dallas-based convenience retailer is bringing kit-built frictionless “micro markets” to select luxury apartment complexes.
Tapestry expands customer data analysis to Kate Spade

The parent company of Coach, Kate Spade and Stuart Weitzman is building on successful customer identification efforts.
EXCLUSIVE: Antony Wildey, VP, Oracle Retail, looks at enterprise AI

Artificial intelligence (AI) will have a profound affect throughout retail in the next 12 months.