TECHNOLOGY

Klarna streamlines customer service with generative AI assistant
Klarna has some impressive initial results from its artificial intelligence (AI) customer assistant based on the OpenAI platform.
Carhartt adds new channel to resale offering
Customers seeking to trade in previously owned Carhartt products no longer have to visit a store.

E.l.f. Cosmetics expands loyalty program with data, gamification

Global beauty brand E.l.f. Cosmetics is overhauling its Beauty Squad mobile-focused loyalty offering to boost engagement and spending.
Hooters unifies store operations on cloud platform

Hooters of America LLC is focusing on the in-store customer experience by cloud-enabling front- and back-end workflows.
Survey: More than half of home decor shoppers value in-store experience

A large majority of consumers are open to buying home decor items online, but the in-store experience remains important.
How retailers are leveraging AI chat

A new survey of retailers reveals the adoption rate and latest usage trends in artificial intelligence (AI) chat.
Here’s what online shoppers want from digital wallets

A new survey reveals the factors that will drive online consumers to select and utilize a digital wallet.
Albertsons Cos. selects new marketing partner

The Idaho-based grocer has selected R.R. Donnelley & Sons Company (RRD) to transform its “promotional marketing ecosystem” and grocery merchandising.
Amazon adding new functionality to proprietary generative AI platform

The Amazon Bedrock generative AI model will soon have new foundation models (FMs) from a next-generation artificial intelligence (AI) startup.
Bitbrand launching digital luxury marketplace

Bitbrand is rolling out a platform for the sale of blockchain-certified digital products.