Newegg offers purchase protection via new partnership

Newegg Commerce Inc. now provides customers with an optional paid add-on to protect eligible purchases.

When a shopper adds an eligible product to their online shopping cart on the Newegg e-commerce site, a Likewize protection program offer pop-up appears. Developed specifically with Newegg customers in mind, the new program from Likewize is available for most products sold through Newegg.com and the Newegg shopping app. 

Specific items covered by the protection plan include laptops, desktop computers, tablets, PC components, mobile phones and TVs. Most new products come with a standard manufacturer warranty covering performance issues, but the new program provides the opportunity to purchase an extended protection plan that will cover their item in case of any defects or failures.

Certain products, such as laptops, also offer accidental damage coverage through Likewize. A damaged or nonfunctioning product that is covered by the Likewize Protection Plan can be sent to Likewize for repair.

In addition, all Advanced Battlestations (ABS) PCs, which are Newegg’s gaming desktop PC systems, come with a one-year manufacturer’s warranty from Likewize.

The Likewize protection program includes:

• Protection against breakdowns.
• Power surge protection.
• 100% parts and labor coverage.
• No deductibles or hidden fees.
• 24/7 online claims portal.
• Free two-day shipping.

Products not eligible for Likewize protection include most non-technology products, ink and toner, cables and digital items.

In addition, refurbished products sold by Newegg through its new Newegg Refreshed program offer customers the opportunity to buy multiple years of protection with a Likewize protection plan, which provides coverage for any manufacturer defects or if the product stops functioning.

Likewize will also provide used iPhone, iPad and MacBook products to the Newegg Refreshed refurbishment program.

"We’ve given our customers peace of mind and eliminated concerns so they can depend on products they purchase from Newegg because of this new protection program from Likewize," said Ernesto Castro, director of product management for Newegg. "Likewize’s capabilities within technology protection give our customers additional confidence in their purchases."

"We’re excited to partner with Newegg and we’re honored that a company relentlessly driven to provide the very best products and experiences has entrusted us to help them take good care of their customers," said Mark Harris, VP of business development for Likewize.

Headquartered in City of Industry, Calif., Newegg was founded in 2001 and serves a global customer base throughout North America, Europe, Asia Pacific, Latin America and the Middle East. The company offers direct sales and an online marketplace platform for PC and IT hardware, consumer electronics, automotive, gaming products and finished goods.