Lowe’s offers new same-day delivery option
Lowe’s Companies Inc. is entering a second partnership to deliver digital orders from stores the day they are placed.
The home improvement giant is expanding a pilot it initiated in select markets with omnichannel fulfillment solution OneRail in 2022 to all of its stores across the 50 states and Washington, D.C. Customers can shop for tens of thousands of products that are in-stock at a nearby store, including building materials, décor, seasonal and outdoor living items, and more.
Eligible orders* placed by 2 p.m. local time will be delivered the same day and orders placed after 2 p.m. will be delivered the next day. In September 2022, Lowe's and Instacart began making same-day delivery available from all Lowe's stores. Through the Instacart partnership, customers can order nearly 30,000 items for delivery in as fast as an hour.
Meanwhile, chief Lowe’s rival The Home Depot partnered with Walmart’s white-label GoLocal delivery service to offer same-day and next-day delivery in October 2021. Home Depot offers same-day and next-day delivery via GoLocal in a growing range of select markets. The service is limited to items that easily fit in a car, such as fasteners, paint and small tools.
While this partnership helps Lowe’s stay competitive with Home Depot in offering on-demand delivery, it also aids Instacart and OneRail in offering as wide a range of services as Walmart GoLocal, which was launched as a direct competitor to third-party delivery platforms.
“Utilizing all of our 1,700-plus stores for online delivery and fulfillment is essential to becoming a true omnichannel retailer. Lowe's knows our customers want fast delivery options and convenient ways to get the products they need across the home – whether it's preparing the backyard for summer BBQs or getting building materials to the pro's jobsite on the very same day," said Marvin Ellison, Lowe's chairman and CEO. "This same-day delivery expansion delivers on our Total Home strategy to bring more omnichannel shopping capabilities to DIYers and pros alike."
"OneRail is proud to partner with a world-class retailer like Lowe's in executing their omnichannel vision," said Bill Catania, OneRail founder and CEO. "The ability to execute same-day delivery fulfillment, whether the customer is placing an order online or on a mobile app, is at the heart of omnichannel transformation and enabled by our OmniPoint software platform and 12-million-driver network."